Frequently Asked Questions
1. How Do I Make A Deposit To DeltaExchange?
You can send any cryptocurrency coin listed with DeltaExchangeto your wallet, simply by transferring it to your DeltaExchange deposit address.
Follow these steps below:
Log in to your DeltaExchangeaccount
Click 'E-Wallet', find proper coin and press deposit
Please note that some coins have minimum deposit amount. You can find it at https://deltaexchange.com/fees
2. Can I Deposit Into My DeltaExchange Account Using USD?
Yes we you deposit USD using USDT.
3. Minimum Deposit Amount?
Some currencies have a minimum amount for deposits, this amount is written as notice after you pressing deposit button. In some cases if you send less that minimum amount your funds will be lost.
4. How Do I Confirm My Withdraw?What Countries Do You Operate In?
If you are trying to withdraw your funds there is 2 ways to confirm your withdraw: by e-mail (you will get an e-mail with confirmation link) or by Google Authenticator
5. How Do I Make My Account More Secure?
LogSet a strong Password
Set up a Two Factor Authentication (2FA).
Use a Unique Email Address
Avoid using shared or public devices and networks to access online services.
Always log off after completing your activities.
Never tell anyone your passwords.
6. How Do I Make A Withdrawal?
You can withdraw any cryptocurrency coin held in your DeltaExchange account by using Withdrawal button. Withdrawals can be made to any relevant address such as a personal wallet or an alternative exchange service and must match the same coin you are withdrawing.
7. What Is Two Factor Authentication (2FA)?
Two Factor Authentication (2FA) is an extra layer of security designed to ensure that you are the only person who can access your account, even if someone knows your Password.
8. How Do I Close/Deactivate/Delete My Account?
If you wish to close/deactivate your DeltaExchange account, you will need to raise a support ticket and our support staff will permanently disable your account. You cannot delete your own account for security reasons.
9. How Can I Unlock My Account?
If you can`t access your account for any reasons such as Incorrect Google 2FA code, or something else contact us [email protected]
10. What Are The Different Types Of Two Factor Authentication?
We strongly recommend that you enable 2FA on your account to ensure an added layer of security. Google Authenticator – Google Authenticator you can download from the Google Play and App Store. To use Google Authenticator, install it on your mobile device either from the Google Play or App Store and follow the instructions from within the app.